Return Policy

At Soul Printing, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our return policy below to understand your options.

Custom Products

As all our products are custom-made to your unique specifications, we are unable to accept returns or exchanges unless there is an issue with the quality or accuracy of your order. Please double-check your designs and order details before completing your purchase.

Refunds & Replacements

We accept refund or replacement requests in the following cases:

  • Defective Products: If the product you receive is damaged or defective.
  • Incorrect Orders: If the item you receive does not match your order.
  • Lost or Missing Orders: If your order is lost in transit (confirmed by the shipping carrier).

Steps to Request a Refund or Replacement:

  1. Contact Us: Email us at Sharon@soulprinting.shop within 14 days of receiving your order.
  2. Provide Details: Include your order number, a description of the issue, and clear photos of the product if applicable.
  3. Resolution: Once we review your request, we will notify you of the next steps. Refunds are typically processed within 5–7 business days after approval.

Conditions for Refunds & Replacements

  • Items must be unused and in the same condition as received.
  • Requests must be made within 14 days of receiving your order.
  • For defective or incorrect items, clear photographic evidence is required.

Non-Returnable Items

  • Customized products created as per your specifications.
  • Items damaged due to improper handling or use by the customer.

Return Shipping

If a return is approved, you may be responsible for covering the return shipping costs unless the issue is a result of our error. We will provide detailed instructions for returning the item.

Contact Us

If you have any questions about your order or our return policy, please reach out to us at Sharon@soulprinting.shop. We’re here to help and ensure you have a positive experience with Soul Printing.

Thank you for choosing Soul Printing for your custom products. Your satisfaction means everything to us!